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Trampolines.co.uk Delivery Policy
Our Delivery Policy
Please note that any date or period for delivery shall be considered as indicative only, although it is our policy to try to fulfil all orders as quickly as possible. Delivery information specific to individual products is indicated on the product page, under the delivery tab.
Orders placed on Saturdays, Sundays or public holidays and orders received after 3:00pm on weekdays will be processed the next working day. Please note for a few products the cut off time could be earlier than 3pm, please check the delivery tab of the product you are ordering. The number of delivery days quoted are working days ie Monday to Friday. If weekend delivery is available it will be offered to you at checkout for an additional charge depending on the product ordered and your postcode.
Whilst we will make every effort to meet the delivery time given, you will acknowledge that deliveries are made through a contracted third party and therefore the actual delivery is beyond our control. We ask that all information provided by you is accurate and that you include a daytime contact number, mobile telephone number and email address so we are able to contact you in the event of a delivery query. Deliveries are generally on an all-day service. It is your responsibility to sign for the correct number of parcels received on the carrier's delivery note/electronic scanner. You should notify us of any shortages within 48 hours.
All information relies on there being stock and we endeavour to keep the site (Trampolines.co.uk) up to date with any stock issues. Should any product not be available at the time of your order we will contact you immediately via e-mail, you will then have the option to wait for the product to come into stock, swap to an alternative (there may be an additional cost), or we will give you a full refund.
Trampolines.co.uk cannot be held responsible for delays in the delivery caused by the supplier, or any other third party. At no time will compensation be awarded should delivery take longer than anticipated due to unforeseen circumstances. Unless otherwise specified, all products must be signed for. The Customer must request any other delivery method at the time of the order, and goods will be shipped under Customer's responsibility as defined above.
If you have any questions, please get in touch.Pages