Terms and Conditions
Before we get into the ‘small print’ we would like to remind customers that sending your web order to us is not the start of a contract. In very basic terms, product pages are an ‘Invitation to Treat’. On receipt of your ‘Offer’ we will begin processing and send you an email. During processing we will decide whether to 'Accept' your order and will change your order status to 'despatched'. At this point our 'Contract' begins. Once an order has been processed it is usually not possible for changes to be made to that order. These terms apply to your current order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply to future orders.
These terms and conditions are governed and shall be interpreted in accordance with UK Law. These Terms and Conditions are written in the English language and all notices and communications shall be in the English language. In the event that these Terms and Conditions are translated into another language, the English language text shall prevail.
All prices are shown in £GBP and include VAT. The price paid will be the advertised price at the time of your order and will be shown on your invoice which will be emailed to you as part of our confirmation. The advertised price of any product may be changed by us at any time. We will do our best to ensure that the correct prices are displayed on our website, however, should an error become apparent and a product’s correct price is higher than that stated on your order we reserve the right to inform you and you can then choose to pay the additional amount and proceed with the order or cancel and receive a refund of any money paid in respect of that order.
Once we download your order onto our system we take payment, information provided on your order is then checked by a member of staff and should any discrepancies be found you will be contacted. You undertake that all details provided by you in order to facilitate the processing of your order by us will be true and accurate. We may take steps to validate and/or verify the authenticity of payment details prior to fulfilling your order.
Trampolines.co.uk accept the following cards for payment: Mastercard, Visa, Amex, Switch, Solo, Visa Delta, Maestro or Electron. Paypal, Apple Pay and Google Pay are also accepted. We reserve the right to refuse to accept any order placed by you.
Availability & Product Descriptions
All products on our website are subject to availability. If a product is unavailable we reserve the right to offer a substitute product of equivalent value, specification and price. In the event that a suitable alternative is not available, we will notify you as soon as possible and refund any payment made in respect of that item. Manufacturers periodically update their products and we reserve the right to supply these even if pictures and descriptions may vary from that listed on our website.
Changes and Cancellations
No changes can be made to your order once it has been placed on our system. No cancellations can be made once the order has been picked at our warehouse. At this point your order will be treated as a return and charges will apply.
You have the right to cancel the contract within fourteen working days from the day after your goods have been received.
Ideally this cancellation should be sent by e-mail to trampolines.co.uk at firstname.lastname@example.org and must state your name, a description of the goods concerned and the order number of the cancelled contract. Attaching the Order Confirmation trampolines.co.uk originally sent you will also assist trampolines.co.uk in processing your cancellation and refund as quickly as possible.
Please note there is a cancellation form available for download here and you can email your details using this if you prefer. This Cancellation Form is also ideal as a means of identifying who the returned product is from so if you can complete, print off and include with your returned goods that will expedite matters.
Please note, if your goods were originally despatched with a delivery surcharge due to a request for delivery outside of our normal delivery times, method or areas, the surcharge paid for this service will not be refunded. For all returns the following conditions apply:
You must take reasonable care of the goods and then return the goods to trampolines.co.uk by registered post or similar to arrive back with us within 14 days of your notice of cancellation. The risk of damage to the goods in transit will be yours as will the cost of returning the item. We reserve the right to deduct monies from refunds where goods show signs of unreasonable use leading to diminished value. We request that you return the goods with the original packaging.
Self-assembly items cannot be returned if assembly is part or fully completed unless the item is faulty. Refunds will be processed within 14 Days of receipt of returned items, or within 14 days of receiving evidence that the items are in the process of being returned.
We are pleased to offer our assembly service for trampolines. Please take note of the following important details outlining the scope and terms of our service. It's essential to understand that our service specifically covers the assembly process only. We do not undertake any groundwork or site preparation tasks. Our installation service aims to ensure the proper setup and installation of your purchased product. Our skilled professionals will perform the installation as per the guidelines and standards provided by the manufacturer.
Your Responsibility: Before our fitter arrives, it is your responsibility to ensure that the chosen area for the trampoline is clear and properly prepared. This includes any necessary clearing and levelling of the ground. The area should be made ready for our fitter to proceed with the assembly.
Unsuitable Areas: In the event that our fitter determines that the designated area for the trampoline is unsuitable, possibly due to uneven ground or a steep slope, we maintain the right to decline completing the assembly. This decision is based on health and safety concerns. It's important to note that despite the assembly not taking place, the full installation charge will still apply.
Anchors and Groundwork: If you have purchased anchor fittings for the trampoline please be aware that the fitting of these anchors is not part of our assembly service. The installation of anchors is considered a type of groundwork and falls beyond the scope of our assembly service.
Warranty Coverage: It is important to note that the installation service does not extend to cover any after-sales warranty issues. Any concerns or problems arising after the installation will be treated as if the product was purchased without the installation service included. The manufacturer's warranty or any applicable warranty terms will apply in such cases.
Cancellation: If an assembly appointment is cancelled after it has been confirmed with yourself by our assembly team, a cancellation charge of £35 will be incurred.
We appreciate your understanding of these terms and conditions related to our assembly service. By purchasing the service, you acknowledge and accept these terms.
Acceptance of Goods
The Customer shall inspect the goods within a reasonable time after their receipt and shall be deemed to have accepted the goods unless within a reasonable time after their receipt the Customer shall have notified the seller that the goods are rejected. (This does not however affect the customers’ statutory rights.)
We promise that for any product you purchase from our website that we have the right to sell the product to you and that the product will be of satisfactory quality.
We also promise that any product we provide to you will be provided with reasonable skill and care. Subject to our delivery statements, we shall not be liable for any delay or inability to perform our obligations to you if such delay is due to any cause whatsoever beyond our reasonable control. We exclude all other express or implied terms, conditions, warranties, representations or endorsements whatsoever with regard to any products (including without limitation the Products), our website or any information or product provided through the website. If we are liable to you for any reasons, our liability will be limited to the amount paid by you for the product concerned. This limit does not apply to any liability we may have for death or personal injury resulting from our negligence or for our fraudulent misrepresentation. The limitations and exclusions in this clause do not affect your non-excludable statutory rights and only apply to the extent permissible by applicable law.
In the unlikely event that the product arrives damaged or faulty we request that you notify us by email with supporting photographic evidence of the damage or fault to email@example.com.
We reserve the right to make changes or corrections, alter, suspend or discontinue any aspect of our website or the content at any time and without notice. Although we will do our utmost to ensure that website content is accurate please be aware that it may contain typographical errors and/or other inaccuracies.
Trampolines.co.uk is part of the MadFun Ltd Group of companies, with registered address; The registered company address of MadFun Limited Unit A3 Broomsleigh Business Park Worsley Bridge Road London SE26 5BN
Errors and Omissions statement
All rights reserved. No part of this online publication may be reproduced, stored in a retrieval system, or transmitted, in any form or by any means, without the prior written permission from Trampolines.co.uk.
The graphics, forms and structure contained within this site are copyright of Trampolines.co.uk.
Trampolines.co.uk cannot be held liable for typographical errors, layout error or misinformation contained herein.
While every care has been exercised in compiling and publishing the data contained in these pages, Trampolines.co.uk accepts no responsibility for errors or omissions to the information. The information is not guaranteed to be accurate, nor does the management take responsibility for it. The information comes from other sources and therefore may be wholly unreliable, and the management does not guarantee its suitability for any purpose.
Neither Trampolines.co.uk nor any of its providers of information make any warranties, express or implied, as to results to be obtained from use of such information, and make no express or implied warranties of merchantability or fitness for a particular purpose or use.
Neither Trampolines.co.uk nor any of its providers of information shall have any liability for the accuracy of the information contained in the Service, or for delays or omissions therein. None of the foregoing parties shall be liable for any third-party claims or losses of any nature, including, but not limited to, lost profits, punitive or consequential damages.
Trampolines.co.uk has checked with sources believed to be reliable in their efforts to provide information that is complete and generally in accord with the standards accepted at the time of publication. However, in view of the possibility of human error, neither Trampolines.co.uk nor any other party who has been involved in the preparation or publication of this work warrants that the information contained herein is in every respect accurate or complete, and they are not responsible for any errors or omissions or for the results obtained from the use of such information. Readers are encouraged to confirm the information contained herein with other sources.