Refund policy

At Trampolines.co.uk (a trading name of MadFun Ltd), we want you to be completely satisfied with your purchase. We understand that sometimes plans change, which is why we offer an industry-leading returns window. This policy outlines your rights and the process for returning goods.

1. Your Right to Cancel (90-Day Returns)

You have the right to cancel your contract and return your items for any reason within 90 days from the day after the goods were received, provided the goods are unused and unassembled.

To exercise this right, you must inform us of your decision to cancel by emailing hello@trampolines.co.uk with your name and order number (and, if helpful, a short description of the goods you wish to return).

2. Festive Returns Purchases

Festive Warranty Provision:
For orders placed between 24th November and 24th December, the product warranty will automatically commence on 25th December, regardless of the actual delivery date. This ensures that gifts benefit from the full warranty period from the date they are intended for first use.

3. Conditions for Return

To qualify for a full refund (minus any applicable delivery surcharges), the following conditions must be met:

Unused and Clean: Items must be returned in a clean, unused condition.
Original Packaging: Items must be returned in their original, unopened packaging (including all parts, accessories, manuals and fixings) to ensure safe transit.
Not Assembled / Not Part-Assembled: Items must not have been assembled or part-assembled. We are unable to accept returns for any item where assembly has commenced, unless the item is proven to be faulty.

4. Returning Your Goods (Process)

To start a return, email hello@trampolines.co.uk with your name and order number. We will confirm next steps and provide the correct return depot address where applicable.

Do Not Return to Registered Office: Please do not return goods to our registered office address. Returns sent to the registered office will be rejected and returned to the sender at the sender's expense.
Return Costs: We offer free returns so you don't have to pay for your product to be returned to us. We will arrange a courier to collect the product from you.
Photos (Recommended): We advise taking photographs of the item(s) and the packaging prior to dispatch as a record of their condition and how they were packed.

5. Cancellations Before and After Despatch

Before Despatch: If you cancel your order before the goods have been despatched from our warehouse, you will receive a full refund.
After Despatch: Cancellations made after the goods have been despatched (i.e., once the shipment confirmation email has been sent), even if delivery has not yet taken place, will be treated as a return.

6. Inspection and Diminished Value

All returned goods are subject to a thorough inspection upon arrival at our depot. Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, we reserve the right to deduct an amount from the refund if the value of the goods has been diminished by "unreasonable" handling (i.e., handling beyond what would be necessary to establish the nature, characteristics, and functioning of the goods in a physical shop).

7. Refunds

Refunds will be processed within 14 days of the goods being received and inspected at our depot. The refund will be issued to the original payment method used at the time of purchase.

Deductions for Diminished Value: Where goods show signs of unreasonable use/handling (beyond what would be necessary to establish the nature, characteristics, and functioning of the goods), we reserve the right to reduce the refund accordingly.
Delivery Surcharges (Non-Refundable): Any original delivery surcharge (for example, remote-area/postcode surcharges or special delivery methods/services) is non-refundable in the event of a standard return.

8. Faulty Goods

If you believe your product is faulty, please contact us immediately. Faulty items are handled in accordance with your statutory rights under the Consumer Rights Act 2015. We may require photographic or video evidence of the fault to determine the appropriate course of action (repair, replacement, or refund).

9. Final Sale / Clearance (No Returns)

Ex-display, clearance, and end-of-line items are excluded from this returns policy and are sold on a final sale basis (unless faulty, in which case your statutory rights apply).

10. Gift Cards

Gift cards are not goods and are excluded from the 90-day returns and cancellation policy set out above. Once purchased, a gift card cannot be cancelled, returned or refunded except where required by law.

Where an order is paid for (in whole or in part) using a gift card and is subsequently returned and accepted under this policy, the refund will be made as follows:

Gift card element: refunded back to the original gift card as credit, restoring the balance on that card. Where the card has since expired, we will restore the balance as store credit valid for 12 months from the date of the refund.
Other payment methods: any amount paid by card, PayPal, Klarna or another method will be refunded to that original payment method.
Combined payments: where an order was paid partly by gift card and partly by another method, the refund will be split proportionately and returned to each method accordingly.

Refunds to a gift card are processed within the same 14-day timeframe set out in clause 7. Gift cards cannot be exchanged for cash, and no cash change will be given if the refund exceeds the value of the gift card used.

Gift card expiry, redemption and purchase terms are governed by our Gift Card Terms, set out in our Terms of Service.

11. Business-to-Business (B2B) Returns

For goods purchased for commercial use (including, but not limited to, schools, councils, care homes, and commercial playgrounds), different terms may apply. Please refer to your specific commercial invoice or contact our B2B team for clarification on professional return rights.

Trampolines.co.uk
Part of MadFun Ltd
Email: hello@trampolines.co.uk
Website: www.trampolines.co.uk