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Frequently Asked Questions
What are the benefits of each shape of trampoline?
The round trampoline has the bounce centred in the middle of the bed which ensures even distribution of pull on the springs. The weave of the bed ensures that the users are bounced into the middle of the trampoline.
Oval trampolines have different bounce areas depending on their size. For example the largest 17ft x 14ft oval trampoline has 3 different bounce areas which is great if you are going to allow more than one user at a time (which we do not recommend).
Rectangular trampoline beds are woven to ensure there is an equal bounce wherever the user bounces. They are most popular with serious trampolinists or gymnasts as they are more suited to doing moves and tricks.
Which size should I buy?
We always recommend to buy as large a trampoline as budget and size of garden allow. This means it will never be too small for your children and you won’t need to replace it.
Do I have to buy an enclosure with my trampoline?
From June 2015 to conform to the new safeguarding legislation for trampolines, we are unable to sell a trampoline without an enclosure if it is for domestic use. In ground and professional sports trampolines are exempt from this.
How long does it take to put together a trampoline?
As soon as you receive your trampoline, check off all the parts in the box against the parts list in the manual. Then when you are ready to go it should only take a couple of hours for 2 people to put your trampoline together.
Are the more expensive trampolines safer?
We have trampolines to suit all budgets and all of them conform to current safety standards and regulations, as long as they are built in accordance with the manufacturer’s instructions.
I have put up my trampoline but decided it is too big. Can I return it?
Unfortunately we are unable to accept returns for self-assembly items that have already been assembled. We strongly advise that prior to purchasing a trampoline you measure the area in which it is to be placed and mark the trampoline out in your garden. This will ensure you purchase the correct size and shape for your garden.
Will you come and put it up for me?
Of course. We offer a professional installation service for most of our trampolines. It will be listed as "Professional Installation" on the product pages if it's available.
I think I need to make a claim against my warranty for a damaged net what do I do?
For any warranty claims, please email firstname.lastname@example.org attaching your invoice (if you have it), a description of the problem and photographs of the damaged areas. We will then manage that claim for you.
Do I need a ladder?
Depending on the age of your children it is worth investing in a ladder. It will ensure everyone using the trampoline gravitates to one entry and exit point and ladders are easy to unhook and remove which prevents smaller children from entry when not supervised.
Is my trampoline safe to use in all weathers?
We strongly advise not using a trampoline in rain, snow or icy conditions as the bed could become slippery and therefore accidents are more likely to happen. However in light weather conditions, we recommend a canopy.
Can I sink my trampoline into the ground?
We provide a range of specially designed in-ground trampolines just for this. However if you are looking to sink a standard above ground trampoline then we would suggest you get advice from a builder or gardener first to check how wet your soil is and what drainage to allow for.
How can I prolong the life of my trampoline?
Using a protective bed cover can help protect your bed from UV rays, rain and general weather conditions which means that quality will be maintained for longer. Some trampoline nets can be disconnected from the support poles and laid down on the bed of the trampoline. If this is done over the winter months it can help to prolong the life of the net. Also make sure you don’t go over the maximum weight limit. This will ensure that the bed and springs are not put under excessive pressure and subsequently weaken.
What tools will I need to assemble my trampoline?
For most trampolines all you will need is an Allen key and a spring loading tool. These are often included in your trampoline when you receive it.
How many children can safely go on a trampoline at one time?
All manufacturers will advise that you should only have one user bouncing at one time to avoid injury. It is really important that you are aware of the weight limit of your trampoline so should you choose to allow more than one user, they do not exceed that recommended limit.
Can I use my trampoline on a slope or uneven ground?
Yes you can use your trampoline on a slope providing that the slope is smaller than 15% or 1 in 7. However you will need to level out your trampoline by digging a trench. To do this, dig a 3inch wide trench and as deep as you need to level it so that when you place your uphill trampoline legs in the trench the trampoline becomes level.
Is trampolining dangerous?
Providing they are used correctly and under parental supervision trampolines are not dangerous. To stay safe it is strongly recommended to only allow one person on the trampoline at a time; this will lower the chances of collisions and bouncing too high. All children should be supervised by an adult when using a trampoline and you should make sure the trampoline mat is not wet when in use.
If you have any questions, please get in touch.Pages